I am confident it's not person error, Considering that the recovery phrase was present in two various locations: backed up inside of a file on S3, and printed with a bit of paper. Standard recovery phrases use a specific list of 2048 words subsequent the BIP39 standard (Bitcoin Improvement Proposal https://siambookmark.com/story18938566/new-step-by-step-map-for-bip39-english-words